Director of Community Relationships
The primary role is to provide direct supervision for case managers and peer navigators at Horizon Ridge Clinic facility. The targeted population, individuals living with HIV/AIDS, people with disabilities, recovering addicts, the homeless, the mentally ill, ex-convicts, or immigrants. The responsiblities include overseeing the non-clinical operations and services provided by the organization under clinical case management and psychosocial supportive services; To make sure that clients receive the proper care and service from the case manager they are assigned to. Supervise data collection, complete quarterly/annual HRSA reports and grievance logs, and Careware oversight; A key part of case management is maintaining client’s records in case files until transitioning into Electronic Medical Reports (EMR); Is responsible for keeping client files, but the supervisor will review the files, case notes, and logged progress to ensure the client’s case is being tracked properly; Will help to coordinate different services that are available and oversee therapies, evaluations, and treatment objectives that are developed by the case manager; to oversee case managers as they develop plans for their clients. This can include setting schedules and routines, arranging resource, coordinating services, providing advocacy, evaluating treatments, intervening in crisis, and providing general support; and a leader to give them support and monitor their performance, and this is often the responsibility of the case management supervisor. They work to improve team cohesion and staff competence by providing educational resources and helping them to find work-life balance.